"No Interrogations, Just Returns" Policy

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What is your "No Interrogations, Just Returns" policy?

Our "No Interrogations, Just Returns"  policy truly shows how dedicated we are to ensuring your satisfaction. If you are not completely satisfied with your purchase, you have the opportunity to initiate a return within 7 days from the date of delivery. We appreciate that preferences can evolve over time, and we are committed to ensuring a smooth and hassle-free return process for you.

How can I easily initiate a return under the "No Interrogations, Just Returns" policy?

To initiate a return, it's as simple as contacting our customer support team. They will be more than happy to guide you through the process with ease. We are happy to provide you with instructions on how to securely package the item and arrange for its return.

Are there any conditions or exceptions to the "No Interrogations, Just Returns" policy?

We make returns hassle-free, and there are just a few conditions to keep in mind.

- The item must be returned in its original, unused condition and packaging.

- Returns must be initiated within 7 days from the date of delivery.

Will I be charged any fees for returning an item under the "No Interrogations, Just Returns" policy?

We want to ensure that returning an item is as convenient as possible for you. There are no restocking fees associated with returns under our "No Interrogations, Just Returns" policy?

How will I receive my refund for a returned item?

Once we receive the returned item and verify its condition, we will be able to initiate the refund process. Great news! Refunds will be promptly issued to the original payment method used for the purchase. Please allow 10-15 days for the refund to reflect in your account.

Can I exchange an item for something I'll love instead of returning it for a refund?

Unfortunately, we only offer refunds for returned items and do not support direct exchanges.

What can I do if the item I received is damaged or defective?

We apologize for any inconvenience caused by receiving a damaged or defective item. In such cases, please feel free to reach out to our customer support team right away. We are here to assist you every step of the way in returning the item and ensuring a smooth process for a replacement or refund.

Can I return an item purchased during a promotional sale or discount period?

Yes, our No Questions Asked return policy applies to items purchased during promotional sales or discount periods. However, the refund amount will reflect the actual price paid after applying the promotion or discount.

If you have any further questions or require clarification about our "No Interrogations, Just Returns" policy or any other aspect of your purchase, please feel free to contact our dedicated customer support team. They are here to assist you and provide any help you may need. We are committed to making sure that your experience with Treva Iconic Jewels is nothing short of amazing! Your satisfaction is our top priority, and we are here to ensure that every moment you spend with us is filled with joy and delight.