Treva Iconic Jewels’ Warranty Policy

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What is Treva Iconic Jewels’ Warranty Policy?

Our Warranty Policy reflects our commitment to delivering high-quality and meticulously crafted jewellery. It outlines the guidelines and procedures related to warranties provided for our products.

Do Treva Iconic Jewels products come with a warranty?

Yes, we offer a one month warranty on all our jewellery products. This warranty covers manufacturing defects and ensures that you can enjoy your treasured pieces with confidence.

What does the warranty cover?

Our warranty covers manufacturing defects, including issues related to materials or craftsmanship. This includes defects that affect the structural integrity or appearance of the jewellery.

How do I avail myself of the warranty?

If you believe that your jewellery has a manufacturing defect covered by the warranty, please contact our customer support team. Our team will guide you through the warranty claim process and provide assistance.

Is there a time frame within which I can avail myself of the warranty?

The warranty claim should be initiated within the warranty period from the date of purchase. We recommend contacting our customer support team as soon as you notice a potential issue.

What does the warranty not cover?

Our warranty does not cover damages caused by:

  • Normal wear and tear
  • Accidental damage or mishandling
  • Improper care or maintenance
  • Unauthorised repairs or modifications
  • Loss of stones or other components
  • Non-manufacturing related issues

How will my warranty claim be processed?

When you initiate a warranty claim, our team will assess the issue and determine if it falls within the warranty coverage. If it does, we will work to repair or replace the item as appropriate. Please allow at least 15 days for the resolution of your warranty claim.

Will I need to pay any fees for a warranty claim?

If the issue with your jewellery is covered by the warranty and is determined to be a manufacturing defect, there will be no additional fees for the repair or replacement. However, please note that return shipping costs may apply as per our Return Policy.

Can I return a product under warranty for a refund?

The warranty is designed to address manufacturing defects and facilitate repairs or replacements. If you wish to return a product for a refund, you should refer to our Return Policy for guidance.

Can I transfer the warranty to someone else?

The warranty is generally non-transferable and applies to the original purchaser of the jewellery item.

How do I contact Treva Iconic Jewels for warranty-related inquiries?

For all warranty-related inquiries or to initiate a warranty claim, please contact our customer support team. Our team is here to assist you and ensure a smooth warranty claim process.